Freshworks: Business Development Manager — London, United Kingdom

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Business Development Manager in London, United Kingdom, under reference P-1009859_2. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 2 September 2026
• Brands: Freshworks

Responsibilities and work described

• Work: from our London office, as this is an on-site role
• Management: a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels
• The goal is to raise interest level, qualify, educate and connect them with our sales teams
• Development: and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously
• Define and execute on plans and meet and exceed your role-based goals
• Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns
• Help to continuously improve our internal and external processes
• Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives
• Become an advocate for our brand and an expert in customer service and CRM
• Delivery: regular reporting of pipeline status and conduct forecasting exercises

Essential requirements and candidate background

• Ideally, first experience in sales or business development, preferably in a similar role, or equivalent practical experience in other high-velocity sales environments
• Experience: the UK market
• Fast learner, driven to action, passionate about sales, customer service, and CRM tools
• Enthusiastic about helping and serving clients, a high level of goal and customer orientation, and self-motivation, charming with a friendly persistence, written and verbal communication skills, team player, and collaborator
• Thrive in a fast-paced, globally dispersed work environment
• Fluency: English

Education and qualification routes

• Degree / qualification: Bachelor's or Master's degree desirable

Preferred experience and additional strengths

• Cloud software sales experience is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: London, United Kingdom

Benefits mentioned by the employer

• Company-funded Life & Long-Term Disability insurance
• Pension scheme
• Private Medical Insurance + Health Cash Plan
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Cycle to work Scheme
• Company-funded daily lunch when in the office
• Company-funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO)
• Discounted Tax Support Services
• Please note that for this specific role, Freshworks is unable to provide visa sponsorship
• All candidates must possess the valid right to work in the UK at the time of application and be able to provide evidence of this right prior to commencement of employment

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Business Development Manager vacancy is not an offer for reference P-1009859_2; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1009859_2.

Compare your qualifications and experience with the essential conditions for the London, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• marketing
• customer support
• business development
• communication