Freshworks: Lead - Account Manager(Italian and Spanish Speaking) — Paris, France

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Account Manager(Italian and Spanish Speaking) in Paris, France, under reference P103162. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 1 October 2026
• Brands: Freshworks

Responsibilities and work described

• As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships
• This role will be focussing on our Italian and spanish markets
• Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers
• Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results
• Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships
• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success
• Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution
• Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose

Essential requirements and candidate background

• Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory
• Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change
• Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation
• Communicator: you are a relationship builder, with great presentation skills
• You listen deeply, ask thoughtful questions, and connect product capabilities to business needs
• Proficiency: Spanish and Italian lanuages is a must

Preferred experience and additional strengths

• Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Paris, France

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Account Manager(Italian and Spanish Speaking) vacancy is not an offer for reference P103162; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103162.

Compare your qualifications and experience with the essential conditions for the Paris, France position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: sales

For sales-related work, describe the customer group, product context and responsibility you held. Explain how you identified opportunities, managed an account or progressed a sale, with measurable results only where records support them.

Relevant skills

• sales
• key-account planning
• partnership development
• account management