Freshworks: Lead - Solution Engineer — San Mateo , CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Solution Engineer in San Mateo , CA, United States, under reference P102291. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 6 August 2026
• Brands: Freshworks

Responsibilities and work described

• At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software
• Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform
• If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!
• We are constantly looking for smart, passionate individuals dedicated to creating great products, designing experiences, building scalable platforms, and delighting customers
• We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business
• If you have analytical skills and a methodical approach to problem-solving, we want to hear from you
• If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you
• If you thrive in a fast-paced, high-growth work environment, then we definitely want to hear from you
• Reach out to us, and let's chat!
• As a Lead Solution Engineer, your primary responsibilities include:
• Collaboration: with our Enterprise customers to identify and address their most critical business challenges
• Support: the sales team by conducting discovery calls and delivering product demonstrations for active deals
• Gathering requirements effectively to clearly define customer problems
• Building: and presenting compelling demonstrations of Freshworks products
• Articulating the value of Freshworks solutions to a variety of audiences
• Embracing lifelong learning and continuously developing your skills

Essential requirements and candidate background

• 6-8 years of Solution Engineering experience
• Soft skills and presentation abilities; you will rely on these daily!
• Capability to work on cross-functional teams to address business and technical challenges
• Verbal, written, presentation, and interpersonal communication skills
• Demonstrated time management skills in a sales environment; you will manage multiple deals monthly
• Highly driven individuals with a focus on execution and a sense of urgency are encouraged to apply

Education and qualification routes

• Degree / qualification: A Bachelor’s degree is preferred but not required

Preferred experience and additional strengths

• Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo office
• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Freshworks offers multiple options for dental, medical, vision, disability and life insurances
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits
• Work arrangement: Hybrid
• Advertised location: San Mateo , CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Solution Engineer vacancy is not an offer for reference P102291; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P102291.

Compare your qualifications and experience with the essential conditions for the San Mateo , CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• sales
• manufacturing
• communication