Freshworks: Principal - Solution Engineering — London, United Kingdom

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Principal - Solution Engineering in London, United Kingdom, under reference P-1006907_2. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 13 October 2026
• Brands: Freshworks

Responsibilities and work described

• A Principal Solutions Engineer to support the continued growth of our business in the Netherlands
• As a Principal Solution Engineer you will also utilize your technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals
• Have the opportunity to articulate our value proposition, technology solutions and offer thought leadership to both business and technical audiences
• This role is ideal for someone with mid-market and enterprise software pre-sales experience in a SaaS or technology product organization and experience with ITSM/ITIL and cloud based infrastructure
• You have a passion and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers
• Role Profile
• Thought Leadership - Thinks about problems statements that other SEs are not thinking about and does deep thinking on these
• This process may involve market trends research, experiential analysis, competitive learning, or consuming/analyzing analyst research
• A voice for GTM teams when it comes to communicating with product teams
• She/he has a keen eye for product gaps, bugs and enhancements and is able to communicate critical issues with product that get in the way of effective solutioning
• Lean into and lead large deal conversations including engage with various mid-market and enterprise customer at mid to senior levels
• Mentor lead or senior solution engineers with technical strategies and approaches to solving customer problems
• Nurture long-term partnership value by becoming a trusted advisor to customers,
• Drive the technical win by evangelizing, enabling and engaging with customers
• Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops
• Scope and ensure the success of proof-of-concepts (POCs)

Essential requirements and candidate background

• Convert her/his ideas into institutional intellectual property and knowledge by creating assets based on her/his thought leadership, domain expertise and knowledge of market trends
• Work as part of a team and work closely with your extended teams
• Having any other European languages additionally would be an added advantage
• Minimum 10 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments
• Experience: a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure is key
• Possess senior customer stakeholder (incl
• CxOs) and internal communication skills
• Experience working on complex sales cycles in Mid-Market and Enterprise business segments
• Communication and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strongly customer and solution oriented personality
• Highly driven individual with an execution focus and a sense of urgency
• A colleague who enjoys working in a high-energy team environment

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: London, United Kingdom

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Principal - Solution Engineering vacancy is not an offer for reference P-1006907_2; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1006907_2.

Compare your qualifications and experience with the essential conditions for the London, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Lean

Lean-related experience is most useful through a practical process example. Explain the delay, rework or other issue, how the work was observed and what changed.

Relevant skills

• Lean
• sales
• partnership development
• stakeholder management
• communication