Freshworks: Senior Director, Sales – North America Verticals — Boston, MA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Senior Director, Sales – North America Verticals in Boston, MA, United States, under reference P-1007623_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 18 September 2026
• Brands: Freshworks

Responsibilities and work described

• The ideal candidate combines strategic leadership with operating discipline
• They can set the direction for the business, develop high-performing sales leaders, navigate complex enterprise opportunities, and partner across the organization to turn vertical specialization into a competitive advantage for Freshworks
• Leadership: Freshworks' North America vertical sales organization, with responsibility for teams focused on Manufacturing, SLED, and Federal/Government markets
• Lead, coach, and develop the sales leaders responsible for each vertical, establishing a high bar for performance, accountability, talent development, and execution
• Development: and execute a comprehensive vertical sales strategy aligned with Freshworks' broader North America and enterprise growth objectives
• Own revenue performance across the verticals organization, including pipeline generation, forecasting, deal execution, productivity, and attainment
• Building: a scalable operating model across the three vertical teams while recognizing the distinct customer, regulatory, procurement, and go-to-market requirements of each market
• Drive Freshworks' continued expansion into larger, more complex enterprise SaaS opportunities and help teams navigate sophisticated, multi-stakeholder sales cycles
• Serve as an executive sponsor on strategic opportunities, helping teams engage senior customer stakeholders, overcome obstacles, and successfully close transformational deals
• Establishment: inspection and forecasting discipline across the organization, providing clear visibility into pipeline health, risks, opportunities, and business performance
• Recruit, retain, and develop sales leadership and sales talent as the vertical organization scales
• Partner closely with Marketing, Solution Engineering, Customer Success, Professional Services, Channels & Alliances, Revenue Operations, Finance, Product, and other functions to develop integrated vertical go-to-market strategies
• Building: relationships with channel, technology, and ecosystem partners that can accelerate Freshworks' presence within strategic vertical markets
• Bring market intelligence back into Freshworks, helping Product and GTM leadership understand the evolving needs of Manufacturing, SLED, and Federal/Government customers
• Represent the verticals organization within the North America sales leadership team and contribute to broader GTM strategy, planning, and execution

Essential requirements and candidate background

• 15+ years of progressive sales experience, ideally within enterprise software or SaaS organizations
• 8+ years of sales leadership experience, including 5+ years leading managers and operating at a second- or third-line leadership level
• Demonstrated success building, scaling, and leading high-performing enterprise sales organizations through multiple layers of leadership
• Significant experience selling into and leading sales organizations focused on SLED and/or Federal/Government markets is required, with a understanding of public-sector buying cycles, procurement processes, contracting requirements, and go-to-market dynamics
• Deep understanding of complex enterprise SaaS sales cycles, including executive engagement, multi-threaded decision processes, procurement, security, legal, implementation, and commercial negotiations
• Track record of consistently delivering against ambitious revenue targets and driving predictable, sustainable growth
• Experience developing and executing vertical-specific GTM strategies rather than relying solely on traditional geographic or territory-based sales models
• Command of pipeline management, forecasting, territory planning, account strategy, and sales productivity
• Coach and develop experienced sales leaders while creating a culture of accountability, collaboration, and high performance
• Executive presence with the ability to engage credibly with C-suite customers, senior government and public-sector stakeholders, internal executives, partners, and other senior decision-makers
• Operate effectively in a fast-moving environment and balance long-term strategic thinking with hands-on leadership and execution
• Cross-functional leadership skills and a track record of influencing across complex organizations
• What Success Looks Like
• Success in this role means building a high-performing, predictable, and scalable North America vertical sales organization that establishes Freshworks as a stronger enterprise partner across Manufacturing, SLED, and Federal/Government
• Develop leaders who can independently run businesses, create greater consistency in pipeline and forecasting, improve enterprise execution, and build repeatable vertical-specific sales motions that can scale with Freshworks' growth

Preferred experience and additional strengths

• Experience within Manufacturing or other complex enterprise vertical markets is strongly preferred
• Experience: a high-growth SaaS environment and/or helping an organization successfully move upmarket is highly desirable

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• The annual base salary range for this position is $255,000 - $315,000 Base Salary
• This role is also eligible for variable compensation + Equity
• Work arrangement: Hybrid
• Advertised location: Boston, MA, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Director, Sales – North America Verticals vacancy is not an offer for reference P-1007623_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1007623_1.

Compare your qualifications and experience with the essential conditions for the Boston, MA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: manufacturing

A manufacturing example should identify the process or production area, your responsibility and the operating or quality problem addressed. Describe the evidence and outcome without guessing production figures.

Relevant skills

• manufacturing
• sales
• marketing
• procurement
• stakeholder management
• sustainability
• commercial negotiations