Freshworks: Staff Engineer, Web Operations — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Staff Engineer, Web Operations in San Mateo, CA, United States, under reference P-1009924_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 15 October 2026
• Brands: Freshworks

Responsibilities and work described

• Engineers in Freshworks Marketing build the websites and systems behind our digital experiences
• They work with designers, marketers, product managers, and infrastructure teams to develop scalable applications, backend services, and content platforms
• Role Description
• As a Staff Engineer, you will set technical direction across our marketing engineering teams and stay closely involved in implementation
• Identify gaps in our systems, build substantial proof of concepts, and lead architectural changes that improve how we deliver and operate our platforms
• Work: with engineering leadership, you will help decide which problems deserve attention and take ownership of solving them
• Deep engineering expertise and critical thinking
• You should be curious about how things work, question assumptions, and follow problems through the code and its dependencies
• Use AI extensively to investigate and build as well as assist throughout your day
• You remain responsible for understanding the results and knowing when to steer the work or change course
• How you work with people matters
• We want someone colleagues can approach with a question or a different view
• Explain your thinking clearly, listen carefully, and be willing to change your mind when the evidence warrants it
• Share work early and follow through on commitments
• Your work should remove recurring obstacles and help other engineers take on harder problems
• Set Full Stack Architectural Direction: Define how our web applications, backend services, CMS platforms, and cloud infrastructure should evolve together

Essential requirements and candidate background

• Architecture and Problem Solving: Experience designing and evolving systems used by multiple teams
• Understanding: service boundaries, distributed systems, data flow, caching, and failure handling
• Investigate unfamiliar systems and make sound decisions with incomplete information
• JavaScript and TypeScript: Deep language knowledge and experience with React and Next.js, including rendering, state management, asynchronous behavior, and performance trade-offs
• Node.js and Backend Systems: Hands-on experience building secure APIs, integrating services, and managing asynchronous processing
• Diagnose problems across frontend applications and backend systems
• HTML and CSS: knowledge of semantic markup, DOM and Web APIs, modular CSS, and responsive layouts
• Experience diagnosing browser behavior, rendering issues, and performance bottlenecks
• CMS and Content Platforms: Experience with headless CMS architecture, content modeling, and CMS or DAM integrations
• Familiarity: platforms such as Contentful, Contentstack, or WordPress, and the trade-offs in how content is stored and delivered
• Cloud Infrastructure and Tooling: Expertise with AWS, CI/CD pipelines, infrastructure as code, and observability
• Evaluate deployment approaches and build tooling that improves development and production support
• Accessibility and Quality: understanding of accessible UI patterns, including keyboard navigation, focus management, and assistive technology testing
• Experience defining testing strategies and diagnosing performance and reliability problems in production
• AI Engineering and Automation: Extensive hands-on experience with coding agents, LLM APIs, and automated engineering workflows
• Understand how context, tools, and model limitations affect results
• Judge when to give agents autonomy, when to intervene, and how to verify their work through tests and code review
• Choose models and manage context to balance quality, speed, and cost
• Technical Communication: Ability to represent engineering in discussions with senior leaders, up to and including the C-suite
• Explain recommendations in terms of business impact, cost, and timelines

Preferred experience and additional strengths

• Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level
• Freshworks offers multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our office locations in either of the following: San Mateo, CA, Bellevue, WA, or Boston, MA
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Engineer, Web Operations vacancy is not an offer for reference P-1009924_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1009924_1.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: JavaScript

A JavaScript example should explain behaviour, not simply name a framework. Describe what the user or service needed, how data moved through the application and how you handled errors, browser behaviour or asynchronous work.

Relevant skills

• JavaScript
• TypeScript
• CI/CD
• AWS
• APIs
• AI/ML
• LLMs
• AI
• marketing
• training
• root-cause analysis
• React
• Node.js