Netomi: Strategic Customer Success Manager, Enterprise — United States (Remote)

About Netomi

Netomi develops an agentic-AI platform for enterprise customer experience. Its employer introduction describes no-code tools for creating and managing AI agents across customer interactions. The platform connects automation with the practical workflows used by customer-service organisations. Recruitment material also describes agentic workflows, prompt engineering and API-based automation around that platform. The business is therefore concerned with how AI agents perform tasks within customer journeys, as well as the software used to build and operate them.

The position and its setting

Netomi lists Strategic Customer Success Manager, Enterprise in United States (Remote), under reference 644c8c03-2c34-4cc8-9148-b128aabbb4b5. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Success
• Employment type: Full Time - Remote
• team: Customer Success Management

Responsibilities and work described

• We are hiring a Strategic Customer Success Manager to lead the post-sale customer success strategy for a portfolio of Netomi’s most important enterprise customers
• Building: and run the plan for each account, connecting the customer’s business priorities to a clear value roadmap, executive engagement plan, risk plan, renewal readiness, and path for growth
• Own the customer success plan, account operating rhythm, customer health, ongoing executive sponsor relationships, and customer success roadmap from signature through renewal
• Work: closely with Account Management to identify and initially size expansion opportunities for AM to qualify and pursue
• Account Management owns commercial qualification, renewal and expansion sales, revenue forecasting, pricing, negotiation, and contracting through signature, while Delivery, Field Engineering, and Support own technical execution and issue resolution
• Your role is to ensure each customer realizes measurable value, is ready to renew, and has a clear path to expand its relationship with Netomi
• Strategic Account Leadership
• Leadership: the customer success strategy for each assigned account, with a clear operating plan for customer outcomes, adoption, executive alignment, risk mitigation, renewal readiness, and expansion discovery
• Maintenance: the customer success plan and customer success roadmap, including success criteria, stakeholder map, executive sponsors, value milestones, adoption priorities, risks, renewal readiness, and growth areas
• Know the customer health, value delivered, key stakeholders, risks, and expansion potential of every account in your portfolio
• Maintenance: awareness of commercial health and renewal status through AM
• Leadership: the internal and customer operating rhythm, including customer success planning, value reviews, risk reviews, executive engagement, renewal readiness reviews, and cross-functional coordination
• Executive Engagement, Value, and Risk Leadership
• Building: trusted relationships with customer executives and senior business leaders, and lead conversations that connect Netomi’s performance to customer experience, operational efficiency, and business outcomes
• Leadership: Quarterly and Executive Business Reviews and roadmap discussions, including value calculation and preparation, to show realized value, align on priorities, address risk, and define what needs to happen next
• Engage Account Management for commercial decisions

Essential requirements and candidate background

• 10+ years of experience in enterprise Customer Success, Strategic Account Management, Management Consulting, or a comparable post-sales role in B2B SaaS or enterprise technology, including at least 5 years managing complex enterprise customers
• Demonstrated success operating a focused portfolio of high-value accounts, including retention planning, renewal readiness, executive engagement, risk management, and expansion discovery
• A track record of supporting successful renewals through customer value and readiness, improving retention, managing churn risk, and guiding customers from implementation through adoption, value realization, executive governance, and renewal
• Executive presence and the ability to build trusted relationships with VP and C-suite stakeholders, lead high-stakes business conversations, and communicate difficult news clearly
• Business, analytical, and cross-functional judgment
• You can turn customer, product, usage, support, and financial signals into a clear plan with owners, actions, dates, and measurable outcomes
• Technical fluency sufficient to understand integrations, architecture discussions, delivery constraints, and their business impact
• You are not expected to be the solution architect
• Knowledge: LLM-based and agentic AI systems, including prompting, knowledge grounding, tool use, evaluation, guardrails, common failure modes, and responsible enterprise deployment
• Demonstrated daily use of AI tools to improve personal productivity and operating leverage while maintaining quality, confidentiality, and professional judgment
• Travel 30-50% for key customer, executive, and internal meetings

Preferred experience and additional strengths

• Experience: CCaaS and agent desktop ecosystems, such as Salesforce, Zendesk, LivePerson, and Amazon Connect, as well as customer success tools, is preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization
• Work arrangement: Remote
• Advertised location: United States (Remote)

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Strategic Customer Success Manager, Enterprise vacancy is not an offer for reference 644c8c03-2c34-4cc8-9148-b128aabbb4b5; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Netomi

Applications follow the official employer page linked below.

Open the official Netomi posting below and match the title and reference 644c8c03-2c34-4cc8-9148-b128aabbb4b5.

Compare your qualifications and experience with the essential conditions for the United States (Remote) position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• AI/ML
• LLMs
• Salesforce
• AI
• sales
• account management
• commercial negotiations
• pricing
• risk management
• procurement