NielsenIQ: Support Specialist (MFT engineer) — Pune, MH, India

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Support Specialist (MFT engineer) in Pune, MH, India, under reference R26_0022767|IN. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 14 October 2026
• Brands: NielsenIQ
• Job Family: Information Systems Engineering

Responsibilities and work described

• We are seeking a proactive and technically skilled MFT Support Specialist to join our Enterprise Integration team
• The role will be responsible for supporting and maintaining Managed File Transfer platforms, ensuring reliable and secure file exchange services across internal applications, business partners, and cloud/on-premises environments
• The ideal candidate will have troubleshooting skills, experience with MFT platforms, Linux/Windows administration, production support, incident management, and a customer-focused mindset to maintain high service availability
• Delivery: L2/L3 operational support for enterprise MFT platforms and file transfer services
• Monitoring: MFT environments and ensure timely resolution of production incidents and service requests
• Analysis: application, system, and transfer logs to identify and troubleshoot file transfer failures
• Management: onboarding of new file transfer partners, users, certificates, and workflows
• Execution: root cause analysis (RCA) and implement preventive actions for recurring issues
• Support: secure file transfer protocols including SFTP, FTPS, HTTPS, AS2, and PGP encryption
• Coordination: with infrastructure, network, security, cloud, application, and business teams during incident resolution
• Execute platform maintenance activities, certificate renewals, upgrades, patching, and health checks
• Development: and maintain operational documentation, troubleshooting guides, and support runbooks
• Participate in on-call support and major incident management as required
• Identify opportunities for automation and operational efficiency improvements
• Identifying and implementing automation opportunities to reduce issue inflow, analysing recurring incidents, and driving permanent resolutions to improve system stability and operational efficiency

Essential requirements and candidate background

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 2-5 years of experience in application support, middleware support, integration support, MFT operations, or production support environments
• Experience: incident management, problem management, and production support activities
• Customer service mindset and ability to work effectively with global stakeholders

Preferred experience and additional strengths

• Experience supporting Managed File Transfer (MFT) platforms is preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Pune, MH, India

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Support Specialist (MFT engineer) vacancy is not an offer for reference R26_0022767|IN; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0022767|IN.

Compare your qualifications and experience with the essential conditions for the Pune, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Linux

Linux experience can mean application use, administration, troubleshooting or systems development. Identify the environment and describe a problem you diagnosed, the evidence you gathered and the change you made.

Relevant skills

• Linux
• maintenance
• customer support
• stakeholder management
• incident response
• root-cause analysis
• problem resolution