Rubrik: Manager, Customer Resilience Management - Customer Success — Morrisville (NC) & Palo Alto (CA)

About Rubrik

Rubrik provides data-security and resilience technology for organisations facing cyberattacks, malicious activity and operational disruption. Its recruitment material discusses protecting enterprise information, including data held in business software and cloud environments. The described portfolio includes security and protection for SaaS applications, with attention to access, backup and recovery. Its business connects the technical handling of information with an organisation's ability to keep critical data protected and to recover when normal operations are disrupted.

The position and its setting

Rubrik lists Manager, Customer Resilience Management - Customer Success in Morrisville (NC) & Palo Alto (CA), under reference 8139783. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Support
• Employer listing date: 25 August 2026

Responsibilities and work described

• The Manager of the Customer Resilience team will drive all aspects of the post-sales journey for a select group of Enterprise Accounts at Rubrik
• Leadership: a team of Customer Resilience Managers (CRMs) who act as the point of contact between Rubrik and our select clients, managing their journey with Rubrik and coordinating to achieve their business goals
• To succeed as a Manager of the Customer Resilience team, you must have leadership, interpersonal, and communication skills and be professional at all times
• Be responsible for hiring, coaching, mentoring, and day-to-day managing the individual contributors on your team, as well as mediating with customers
• As a key member of the Customer Success leadership team, you will be responsible for delighting our customers and helping them achieve their tactical and strategic business objectives
• Delivery: effective leadership, direction, and development to a team of CRMs assigned to manage a select group of large accounts
• Drive the strategy for managed accounts and coordinate cross-functionally, with a key focus on improving processes and efficiencies across the organization
• Own team accountability for the full customer lifecycle — onboarding, adoption, growth, and renewal — ensuring CRMs are proactively managing customer health rather than only reacting to issues
• Quality / delivery: CRMs drive the renewal of all purchased products and services across their accounts, engaging early to secure renewal and prevent churn
• Quality / delivery: product activation and usage targets are being met for all accounts, holding CRMs accountable for closing adoption gaps
• Review: and ensure the quality of the team's customer-facing deliverables, including success plans, performance benchmarking, Root Cause Analysis (RCA) documents, and POC/account awareness reporting to SEs and Account Directors
• Collaboration: with Sales and develop strategies to grow existing accounts and ensure quality, efficient delivery of Rubrik services
• Management: the day-to-day operational excellence of the team, including distributing accounts and balancing workload across CRMs
• Drive process improvements, tools, and product enhancements that improve the customer journey
• Collaboration: with Sales, Marketing, Operations, Engineering, QA, and IT to improve overall customer satisfaction
• Represent the Customer Success function as necessary on product teams and in other Rubrik decision-making forums

Essential requirements and candidate background

• 10+ years of experience in customer success and/or technical account management in a technology company
• 3+ years leading and managing people, and building high-performing teams

Education and qualification routes

• Degree / qualification: Bachelor's degree in a computer-related discipline preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Morrisville (NC) & Palo Alto (CA)

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Manager, Customer Resilience Management - Customer Success vacancy is not an offer for reference 8139783; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Rubrik

Applications follow the official employer page linked below.

Open the official Rubrik posting below and match the title and reference 8139783.

Compare your qualifications and experience with the essential conditions for the Morrisville (NC) & Palo Alto (CA) position, then read the preferred criteria separately.

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Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI
• process improvement
• audit
• sales
• marketing
• account management
• training
• stakeholder management