ServiceNow: Area VP, Solution Consulting — Santa Clara, CALIFORNIA, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Area VP, Solution Consulting in Santa Clara, CALIFORNIA, United States, under reference JB0076490. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Sales
• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: ServiceNow

Responsibilities and work described

• As the AVP, AMS CRM Solution Consulting, you own the pre-sales technical engine behind one of ServiceNow's fastest-growing bets: CRM
• Leadership: a multi-layer organization of first- and second-line Solution Consulting leaders and their teams across the Americas, directly accountable for the Net New Annual Contract Value (NNACV) that CRM delivers
• This is an execution role at heart
• Your mandate is to convert ServiceNow's next-generation, AI-native CRM vision into consistent, repeatable pre-sales motions that win—at speed and at scale
• Above all, you will drive speed, simplification, and clarity—scaling the organization through AI automation and operating as a single, unified engine of execution alongside your CRM selling peers
• Own the number – drive CRM NNACV growth
• Carry direct accountability for AMS CRM NNACV targets and mobilize the Solution Consulting organization to achieve and exceed double-digit ACV growth
• Translate the number into clear team-level and individual pre-sales motions; forecast technical win rates and remove the blockers that slow deals
• Partner with CRM sales leadership to prioritize the opportunities, use cases, and industries where CRM wins fastest
• Building: the next-generation pre-sales organization (FDE model)
• Leadership: and grow the next generation of pre-sales talent, evolving the Solution Consultant role toward the Forward Deployed Engineer (FDE) model—technical leaders who build alongside customers rather than present to them
• Participate in and accelerate the transition from a demo-centric to a POV-centric pre-sales GTM motion, making working proof-of-value the default way CRM earns technical trust
• Recruit, develop, and retain elite technical talent, and build a bench of first- and second-line leaders ready for scale
• Champion AI and the future of CRM
• Understand and guide the market's intense focus on AI alongside the world's demand for a next-generation CRM, positioning ServiceNow's AI-native CRM as the answer
• Keep the organization fluent in agentic AI, Now Assist for CRM, and the platform capabilities that differentiate ServiceNow from legacy CRM incumbents

Essential requirements and candidate background

• T
• To be successful in this role you have:
• Extensive experience (10+ years) leading pre-sales, solution consulting, or technical sales organizations at scale, including leading other leaders (managing managers)
• This team is appox. 110 ICs and 16 managers
• 10+ years in leadership role in Solution Consulting domain
• A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment
• Deep understanding of the CRM market and the disruption that AI and agentic automation are bringing to it
• Fluency: AI and automation tools and a demonstrated bias toward using them to scale teams and simplify how work gets done
• Experience evolving pre-sales motions—especially moving teams from demo-centric to POV / proof-of-value-centric selling
• Communication and executive presence, with the ability to set clear messaging and hold leaders accountable to it
• Cross-functional operating skills and a track record of aligning sales, product, and pre-sales into a single execution engine
• A talent magnet who can recruit, develop, and retain top technical leaders and individual contributors
• Bachelor's degree in a technical or business field, or equivalent work experience
• Expected to travel up to 50% of the time on average
• JV20
• For positions in this location, we offer a base pay of $225,825 - $372,600, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Santa Clara, CALIFORNIA, United States

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Area VP, Solution Consulting vacancy is not an offer for reference JB0076490; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076490.

Compare your qualifications and experience with the essential conditions for the Santa Clara, CALIFORNIA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• AI
• investment
• sales
• communication