ServiceNow: Customer Success Executive, Strategic Accounts — Mumbai, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Customer Success Executive, Strategic Accounts in Mumbai, India, under reference JB0074285. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Excellence HQ
• Employment type: Full-time
• Employer listing date: 16 September 2026
• Brands: ServiceNow

Responsibilities and work described

• We’re looking for someone who can walk into a boardroom with a CIO, CFO, or CHRO and be treated as a peer — not a vendor
• Success here isn’t measured by activity — it’s whether your accounts renew, expand, and see real value from the platform
• This is a foundational role with real room to grow — you’ll be building the account ownership and executive presence the next level of this career path demands

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8–12 years in a professional services or consulting environment, ideally with exposure to technology-enabled transformation (Digital/SaaS/Enterprise Software)
• Experience working with or supporting CxO-level stakeholders, with the poise to grow into owning those relationships directly
• Experience at large India enterprise accounts, with judgment navigating multiple stakeholders
• Command over knowledge of digital transformation — design, implementation, and management
• Emerging expertise in one industry
• IT, HR, or GBS transformation exposure
• Experience partnering with Big 4 or large SI’s in a delivery context
• 2–5 years of experience on large, multi-tracked programs, ideally including organizational change management
• Experience leveraging AI to enhance work processes, decision-making, and problem-solving — including AI-powered automation, workflow optimization, and data-driven insights
• Prior ServiceNow platform exposure is a plus — but we’ll weight fast learning and the ability to translate the platform into business language just as heavily
• Why this role is worth being ambitious about
• You’ll be backed by practices drawn from thousands of engagements, with a clear runway for growth as you build account ownership and executive trust
• If you want a role where every year adds visibly more responsibility and access, this is where that starts
• FD21

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, India

Benefits mentioned by the employer

• Develop and nurture executive relationships (CIO, CFO, CHRO, business unit leaders), building the kind of trust senior stakeholders extend over time
• Own the customer’s post-sales journey end to end — implementation, adoption, and value realization — and are accountable for the KPIs that matter: technical health, renewal, satisfaction, and expansion
• Help translate customer goals into a platform roadmap tied to measurable business outcomes
• Set clear, measurable success metrics with the customer, track progress, and refine the plan as milestones shift
• Support and help coordinate co-delivery models across ServiceNow, GSIs, and SI partners so delivery feels seamless to the customer
• Bring a discovery-first mindset — ask the right questions before proposing a fix, and know when to loop in accelerators, advisory sessions, or expert services
• Contribute to implementation and readiness strategies that help shorten time-to-value
• Support delivery governance on multi-track programs, including organizational change efforts
• Help build and communicate the value story for your accounts — able to speak to advisory and platform value, not just professional services ROI
• Champion ServiceNow’s best practices and stay current on how AI and agentic capabilities are changing customer operating models
• Deliver strong, durable customer satisfaction that shows up in renewals and expansion

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Success Executive, Strategic Accounts vacancy is not an offer for reference JB0074285; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0074285.

Compare your qualifications and experience with the essential conditions for the Mumbai, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• AI
• sales
• stakeholder management