ServiceNow: Director, Solution Consulting - CRM Solutions — Staines, United Kingdom

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Director, Solution Consulting - CRM Solutions in Staines, United Kingdom, under reference JB0076360. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Sales
• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: ServiceNow

Responsibilities and work described

• As the Director, UKI CRM Solution Consulting, you run the day-to-day pre-sales engine for CRM across the UK, Ireland, and Scotland
• You lead first-line Solution Consulting managers and their individual contributors, and you are the leader closest to the deals
• You know what each team is working on, what is landing with customers, and what is stalling
• Your job is to remove the blockers, keep the team focused and motivated, and make sure Solution Consulting moves in step with its CRM selling peers
• This is an execution role at heart: you make the engine go fast
• You report to the AVP, EMEA CRM Solution Consulting, who sets regional strategy and direction
• Own the number -- deliver CRM NNACV for UKI
• Carry accountability, with your first-line managers, for UKI CRM NNACV targets and contribute to the EMEA goal of double-digit ACV growth
• Forecast technical win rates and deal-by-deal readiness, and raise risk to the AVP early rather than late
• Work: with UKI CRM sales leaders to focus Solution Consulting time on the opportunities, use cases, and industries where CRM wins fastest
• Know the deals on the ground
• Maintenance: a detailed, current view of what each team is working on: active opportunities, technical stage, proof-of-value status, and next steps
• Know what is working and what is not, and act on it in the weekly deal and pipeline rhythms rather than in a quarterly review
• Join key customer, POV, and escalation discussions where technical credibility or senior air cover is needed
• Remove blockers and keep the team focused
• Be the first escalation point for anything that slows a deal: environment access, resourcing conflicts, unclear scope, product gaps, or competing demands

Essential requirements and candidate background

• To be successful in this role you have:
• 6+ years in a leadership role in Solution Consulting or a comparable pre-sales or technical sales function, including managing first-line leaders and individual contributors
• Still credible on the deals: you can scope a POV, work through an architecture question, or join a customer call without losing the thread
• A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment
• Experience leading distributed teams across the UK, Ireland, and Scotland and operating effectively across cultures, languages, and time zones
• A working understanding of the CRM market and how AI and agentic automation are changing it
• Fluency: AI and automation tools and a bias toward using them to simplify how work gets done
• Experience moving a team from demo-centric to POV / proof-of-value-centric selling
• Clear, direct communication, and the ability to set a standard and hold first-line leaders to it
• Good operating judgement: knows when to escalate, when to decide, and when to get out of the way
• A talent-focused leader who can recruit, develop, and retain technical leaders and ICs
• Bachelor's degree in a technical or business field, or equivalent work experience
• Expected to travel up to 40% of the time on average, including across the UK, Ireland, and Scotland

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Staines, United Kingdom

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director, Solution Consulting - CRM Solutions vacancy is not an offer for reference JB0076360; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076360.

Compare your qualifications and experience with the essential conditions for the Staines, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• sales
• communication