ServiceNow: Director, UX Research — Hyderabad, Telangana, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Director, UX Research in Hyderabad, Telangana, India, under reference JB0074747. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: User Experience Design
• Employment type: Full-time
• Employer listing date: 3 September 2026
• Brands: ServiceNow

Responsibilities and work described

• Bring strategic leadership and execution excellence to translate user research into product strategies and influence how ServiceNow solves critical security and risk challenges
• Furthermore, you will represent the India research organization globally, collaborating with cross-regional teams to align on research priorities, share learnings, and contribute to company-wide research initiatives

Essential requirements and candidate background

• To be successful in this role you have:
• Ability to influence product and business leaders through compelling, evidence-based narratives that create alignment and drive business decisions
• Hands-on leadership and stakeholder management skills to deliver innovative insights and solutions that improve product experience
• Identify strategic priorities and measurement opportunities proactively, recognizing patterns across product spaces and translating insights into strategic initiatives
• Develop problem-solving strategies and drive quality execution in fast-paced work environments
• Demonstrated ability in delivering results and moving seamlessly between strategy conversations with executives and technical deep dives with stakeholders and Researchers
• Proficiency: the use of AI tools and capabilities to lead more effectively and develop team members to deliver meaningful research outcomes (e.g., Claude Skills, Claude Code, MCP, agentic workflows, non-deterministic research methods)
• Extensive organizational experience managing multiple teams, combined with a passion for developing products that deliver customer value
• Deep expertise in UX Research and measuring user experience, particularly focused on using AI to solve problems
• Track record leading and building high-functioning teams to deliver impactful insights and data that drive product innovation
• Demonstrated commitment to building inclusive teams across geographies, with a history of developing a collaborative culture that values diverse perspectives and backgrounds

Experience and professional background

• 12+ years of experience in UX or product research, data analytics, data science, customer experience, or related fields
• 6+ years leading and building technical and/or strategic teams, with demonstrated ability to develop and mentor talent in UX research, data science, analytics, and engineering

Preferred experience and additional strengths

• Track record in developing and shipping measurement or analytics products
• Experience leading distributed, global teams across regions and time zones
• Background in large enterprise software or SaaS companies
• Advanced degree in HCI, Cognitive Psychology, Human Factors, Statistics, Data Science, Computer Science, or related fields

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, Telangana, India

Benefits mentioned by the employer

• Own the research roadmap, making deliberate tradeoffs to concentrate the team’s effort on the highest-impact initiatives that move the product and business forward
• Build relationships with PM, Design, Research, and Engineers to translate findings into decisions by engaging with clear, evidence-based perspectives that drive alignment and measurable impact
• Formulate perspectives on the future state of the products grounded in user needs and data triangulation across analytics and behavioral signals that influence roadmap and investment decisions at the leadership level
• Establish research quality standards and methodologies across the team to ensure reliability and consistency in how we discover user needs and measure user experience and product quality
• Build and execute a local customer engagement strategy in India that accelerates insight generation and strengthens the panel for the Product Lab Research Program in partnership with Research Ops
• Establish ways to use advanced AI capabilities to expand how the team works and delivers results with efficiency and quality in mind
• Build a high-performing, versatile team by hiring Researchers and creating an environment where they can do their best work
• Foster a culture that balances disciplined execution with psychological safety, where the team feels empowered to experiment and innovate
• Maintain a sharp external perspective on industry trends and emerging AI technologies, continuously evolving the team's capabilities and approaches

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director, UX Research vacancy is not an offer for reference JB0074747; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0074747.

Compare your qualifications and experience with the essential conditions for the Hyderabad, Telangana, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• MCP
• AI/ML
• ServiceNow
• AI
• investment
• partnership development
• portfolio management
• data analysis
• stakeholder management