ServiceNow: Mission Account Director, Department of War — Vienna, Virginia, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Mission Account Director, Department of War in Vienna, Virginia, United States, under reference JB0076553. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Sales
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• The Mission Account Director coordinates DoW-wide strategy and executive access, helping align the go-to-market across regional sales directors and mission account managers
• Spearhead major pursuits and make sure the strategic initiatives across the DoW team point in the same direction
• Success in this role is measured by the demand and pipeline you create
• Coordination: DoW-wide account strategy and align initiatives across RSDs and MAMs
• Secure and manage executive access to senior mission stakeholders
• Spearhead major pursuits, including large, multi-year enterprise opportunities
• Building: the plays and messaging that connect ServiceNow to mission outcomes across the DoW
• Drive demand generation and pipeline creation across assigned mission areas

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of federal or defense enterprise sales or account leadership experience
• Track record of creating pipeline and closing large, complex deals
• Experience selling to DoD or other federal agencies, including acquisition vehicles (FAR, DFARS, IDIQ, GSA)
• Existing relationships within DoD services or combatant commands
• Ability to build and lead executive relationships across multiple stakeholders
• Coordinate across sales leaders without direct line authority

Preferred experience and additional strengths

• Active security clearance preferred, or ability to obtain one
• Experience working with systems integrators or defense industrial base partners
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Vienna, Virginia, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Mission Account Director, Department of War vacancy is not an offer for reference JB0076553; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076553.

Compare your qualifications and experience with the essential conditions for the Vienna, Virginia, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• sales
• stakeholder management
• AI