ServiceNow: Senior Database Engineer — Santa Clara, California, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Database Engineer in Santa Clara, California, United States, under reference JB0074026. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering, Infrastructure and Operations
• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Team:
• Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective
• Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers ( internal and external )
• The ideal candidate for this position is a software engineer with a background in Databases: , performance analysis, and troubleshooting skills
• The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads
• Work: in a fast-paced, innovative environment that allows direct influence on the organization and all our customers
• In this role you will support the infrastructure by learning the platform from end to end

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• 5+ years of experience supporting or testing large scale web-based distributed applications
• 5+ years of experience on multiple relational databases (especially on Postgres database)
• The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc
• 5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
• Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
• Problem-solving and analytical skills with an aptitude for learning new technologies
• And most importantly, eagerness to learn everything about the ServiceNow Platform
• Desired Skills:
• Scripting: basic shell scripting, Python, Javascript, Ansible
• Good understanding of schemas, table spaces, indexing, and database performance optimization
• Familiarity or knowledge of CentOS/RedHat operating system
• Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired
• For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

Preferred experience and additional strengths

• Experience: ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Santa Clara, California, United States

Benefits mentioned by the employer

• Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
• Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
• Develop observability and automation to prevent recurrence of critical issues
• Influence infrastructure decisions that shape our multi-tenant cloud platform
• Mentor and collaborate with engineers across operations, support, and development

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Database Engineer vacancy is not an offer for reference JB0074026; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0074026.

Compare your qualifications and experience with the essential conditions for the Santa Clara, California, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• JavaScript
• Kubernetes
• AI/ML
• Linux
• ServiceNow
• problem resolution
• AI
• sales