Sutherland: Associate Manager - Trust & Safety — Hyderabad, //TS, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Associate Manager - Trust & Safety in Hyderabad, //TS, India, under reference REF46843W. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 11 September 2026
• Brands: Sutherland

Responsibilities and work described

• Leadership: a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment
• Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
• Supervise, coach, and develop a team of agents; manage rostering and shift planning
• Monitoring: trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
• Research / execution: incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
• Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
• Quality / delivery: adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
• Collaboration: with cross-functional teams and multi-vendor partners for seamless operations
• Drive continuous improvement initiatives, process optimization, and automation opportunities

Essential requirements and candidate background

• 4+ years of experience in email operations / Trust & Safety / SOC environments
• Understanding: SMTP, SPF, DKIM, DMARC, and email infrastructure
• Experience: Splunk
• Experience managing teams in a 24x7 operational setup
• Stakeholder management, analytical, and decision-making skills

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, //TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Associate Manager - Trust & Safety vacancy is not an offer for reference REF46843W; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF46843W.

Compare your qualifications and experience with the essential conditions for the Hyderabad, //TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: root-cause analysis

For root-cause work, explain the symptom, the evidence examined and how possible causes were tested. Describe the corrective action and the way its effect was checked.

Relevant skills

• root-cause analysis
• stakeholder management