Bosch Group: Digital Customer Service Center Specialist in Supply Chain and Logistics Interface - Asst. Manager / Dy Manager — Bengaluru, KA, India

About Bosch Group

Bosch's India activities span mobility, industrial technology, consumer goods, and energy and building technology. Its employer description identifies engineering development, manufacturing and commercial operations within that range. The group operates through multiple Indian businesses, including activities in automotive systems, software and engineering, industrial technology and home appliances. This makes Bosch a collection of related technology businesses rather than a single product operation, with different entities serving different industrial and consumer applications.

The position and its setting

Bosch Group lists Digital Customer Service Center Specialist in Supply Chain and Logistics Interface - Asst. Manager / Dy Manager in Bengaluru, KA, India, under reference REF291389M. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 July 2026
• Contract type: Unlimited
• Legal Entity: Bosch Ltd.
• Brands: Bosch Group

Responsibilities and work described

• Digital Customer Service Center Specialist - Supply Chain and Logistics Interface for IAM Channel
• Who will contribute to a modern, customer-centric support hub within Bosch Mobility Aftermarket
• The role combines hands-on customer support, process execution, and digital enablement to ensure high-quality service across multiple support channels while supporting process optimization and automation initiatives
• Work: closely with customer support colleagues, process experts, and cross-functional partners in an increasingly AI-driven environment, using digital tools, analytics, and structured problem-solving to improve response quality, efficiency, and customer satisfaction
• The role requires a customer-first mindset, attention to detail, collaboration skills, and a continuous improvement attitude to help shape future-ready digital customer support operations

Essential requirements and candidate background

• Bachelor's degree in Business Administration /Mechanical Engineering / MBA in Supply Chain Management or Customer Service Management or Operations or Information Systems, or Computer Science, or a related field
• 5 to 9 Years
• Professional experience in customer service, customer operations, digital support, process support, automation support, or a comparable environment
• Experience working with digital tools, case handling, service processes, structured operational workflows, or basic system-supported process execution is an advantage
• Communication and collaboration skills with the ability to work effectively in cross-functional teams
• Reliable, structured, and service-oriented working style with attention to detail
• Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment
• Problem-solving and analytical skills with the ability to identify patterns, issues, and improvement opportunities
• Data-aware mindset and confidence working with service KPIs, reports, dashboards, and structured operational data
• Continuous improvement mindset with a focus on quality, efficiency, standardization, and support for digital optimization initiatives
• Customer-centric mindset and commitment to delivering a high-quality service experience
• Manage customer requests professionally, accurately, and with empathy
• Familiarity: CRM systems, case management tools, knowledge bases, Microsoft Office applications, and digital customer support platforms
• Basic understanding of automation workflows and digital process support solutions, including exposure to tools such as Automation Anywhere A360, UiPath, N8N, or similar platforms
• Basic awareness of Python-based automation, chatbot or Copilot-supported service tools, and AI/LLM-enabled solutions to support continuous digital improvement initiatives
• SAP SD knowledge and familiarity with collaboration and version-control environments such as Git/GitHub would be beneficial
• Written and verbal communication skills in English

Preferred experience and additional strengths

• Experience: international or regional customer support environments is a plus
• Exposure: dashboards, reporting tools, API-based integrations, low-code/no-code platforms such as Out Systems, and structured workflow tools is a plus

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Bengaluru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Digital Customer Service Center Specialist in Supply Chain and Logistics Interface - Asst. Manager / Dy Manager vacancy is not an offer for reference REF291389M; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Bosch Group

Applications follow the official employer page linked below.

Open the official Bosch Group posting below and match the title and reference REF291389M.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• APIs
• AI/ML
• LLMs
• SAP
• MS Office
• AI
• customer support
• supply chain
• logistics
• Git
• mechanical engineering