Freshworks: Lead - Cybersecurity — London, United Kingdom

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Cybersecurity in London, United Kingdom, under reference P103040. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 16 July 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for a Lead - Cybersecurity GTM to sit at the intersection of Cybersecurity, customer trust, and go-to-market
• This is not a back-office compliance role
• Be the security voice our customers hear translating complex cloud architecture and security posture into clear, confident assurances that accelerate deals and deepen customer relationships
• Reporting to the Manager of Cybersecurity, you will own the end-to-end experience of how Freshworks communicates its security story to the market
• That means building scalable systems, creating repeatable playbooks, and driving automation so the team spends less time on manual work and more time on high-impact customer engagements

Essential requirements and candidate background

• 4–10 years of experience in information security, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning
• Understanding: web application frameworks, cloud-native architectures, and SaaS security models
• Ability to communicate complex security topics clearly and concisely—both in writing and in live customer conversations
• A builder’s mindset: you default to creating playbooks, templates, and repeatable processes rather than solving problems one-off
• Experience driving automation or process improvement in a security operations or GTM context
• Comfort working across time zones and adapting to shifting schedules when customer needs require it
• Self-directed, low-maintenance, and energised by fast-paced, high-growth environments
• Cloud security architecture and operations, with hands-on depth in AWS (IAM, VPC, KMS, CloudTrail, GuardDuty, Security Hub)
• Web application security fundamentals: OWASP Top 10, secure SDLC, API security, and encryption standards (TLS, AES-256, key management)
• Knowledge: SaaS security models, multi-tenant architecture, and shared responsibility frameworks
• Familiarity: security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta)
• Read and interpret security documentation, penetration test reports, SOC 2 audit reports, and architecture diagrams
• Comfort with process automation concepts—scripting, workflow builders, or no-code/low-code tools to reduce manual, repetitive work

Preferred experience and additional strengths

• CISSP (Certified Information Systems Security Professional)
• AWS Security Specialty or AWS Solutions Architect
• CISM (Certified Information Security Manager)
• CompTIA Security+ or equivalent foundational certification
• Soft Skills
• Executive-level communication: ability to distill complex security topics into clear, confident narratives for technical and non-technical audiences alike
• Cross-functional influence: skilled at building alignment across Security Engineering, Legal, Product, Sales, and Customer Success without formal authority

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: London, United Kingdom

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Cybersecurity vacancy is not an offer for reference P103040; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103040.

Compare your qualifications and experience with the essential conditions for the London, United Kingdom position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AWS

For AWS experience, describe the workload and the services you actually configured or operated. Useful detail includes deployment, access controls, monitoring, recovery or cost decisions where those were your responsibility.

Relevant skills

• AWS
• APIs
• cybersecurity
• compliance
• process improvement
• maintenance
• audit
• sales
• communication