Freshworks: Staff Engineer - Full Stack — Chennai, India

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Staff Engineer - Full Stack in Chennai, India, under reference P-1001629_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 8 October 2026
• Brands: Freshworks

Responsibilities and work described

• At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple
• As a Staff Full Stack Engineer (IC4), you will architect the end-to-end systems that drive our global SaaS products, balancing complex distributed backend infrastructure with highly responsive, scalable frontend applications
• Leadership: cross-functional technical strategies, champion engineering excellence across teams, and mentor engineers to level up our entire platform ecosystem
• If you obsess over time and space complexity, love breaking down tough, multi-tier architectural problems, and take pride in leading technical execution without losing touch with the code—you’ll feel right at home
• Impact You Can Create
• E2E Platform Evolution: Own and scale foundational full-stack architectures capable of handling millions of transactions while delivering seamless, high-performance web experiences globally
• Technical Guidance (IC4): Act as a technical compass across multiple engineering tracks, translating ambiguous product visions into resilient, modular high-level and low-level designs
• Engineering Multiplier: Foster a culture of excellence by leading deep-dive code reviews, mentoring junior/mid-level systems engineers, and introducing modern architectural patterns
• AI-Powered Efficiency: Pioneer the integration of modern AI tools (e.g., GitHub Copilot) into the daily full-stack development workflow to accelerate delivery without sacrificing technical depth
• Full-Stack Architecture: Architect, build, and maintain scalable backend microservices and extensible REST APIs paired with intuitive, modular frontend application layers
• Full Lifecycle Ownership: Own the entire software development lifecycle—from gathering functional/non-functional requirements and data modeling to deployment, automation, and production support
• Code & Design Optimization: Write clean, modular, and testable code optimized for browser rendering efficiency, database execution performance, and space/time complexity
• Production Governance: Ensure backend and frontend systems are tuned for high availability (99.99%+), multi-tenant fault tolerance, security compliance, and deep observability
• Cross-Functional Partnership: Collaborate closely with Product Managers, UI/UX designers, and Site Reliability Engineers (SREs) to ship highly localized, value-driven capabilities fast
• Root-Cause Analysis: Troubleshoot complex full-stack performance bottlenecks in production, from slow database queries to state-management memory leaks
• Mentorship & Best Practices: Lead architectural reviews, establish development roadmaps, mentor 2–4 engineers, and actively drive OOPS and design principles across the org

Essential requirements and candidate background

• Computer Science Foundations: Expert-level grasp of Data Structures & Algorithms (DSA), time/space complexity trade-offs, and Object-Oriented Design (OOD) anchored in principles
• System Design (HLD & LLD): capability to design scalable, highly available, and fault-tolerant end-to-end multi-tenant systems, including APIs, web architectures, schemas, and data models
• Distributed Infrastructure Stack: exposure to RDBMS, NoSQL, caching strategies, microservices architecture, and distributed queuing systems
• Modern Web Ecosystems: understanding of frontend engineering paradigms, including component lifecycles, state management, and client-side performance optimization
• Cloud & DevOps Practice: Hands-on experience working with CI/CD automation pipelines, DevOps tooling, and cloud infrastructure platforms (AWS or GCP)
• AI Tool Fluency: Practical exposure and experience using generative AI tools to improve day-to-day coding efficiency and technical exploration
• Technical Communication: logical reasoning with the ability to clearly articulate complex technical thought processes and designs to both engineers and executives
• Professional Timeline: 10+ years of progressive software engineering experience building and scaling full-stack applications in high-growth product teams
• Iterative Sourcing History: A track record of building complex systems from scratch and steering them through multiple scale iterations in production
• Pragmatic Delivery: Skilled at balancing rapid feature delivery with long-term code maintainability, clean documentation, and scalability
• Collaborative Leadership: Experience managing technical initiatives, coordinating cross-functional engineering loops, and mentoring other engineers
• Education Baseline: Degree in Computer Science, Engineering, or a related quantitative technical field

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Engineer - Full Stack vacancy is not an offer for reference P-1001629_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1001629_1.

Compare your qualifications and experience with the essential conditions for the Chennai, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: CI/CD

CI/CD experience should describe the path from a proposed change to a release. Identify the checks, build artefacts and deployment steps you worked on, together with the problem the pipeline solved.

Relevant skills

• NoSQL
• CI/CD
• AWS
• GCP
• REST APIs
• APIs
• AI/ML
• AI
• compliance
• partnership development
• root-cause analysis
• problem resolution
• Google Cloud
• communication