ServiceNow: Principal Platform Architect — Mumbai, Maharashtra, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Principal Platform Architect in Mumbai, Maharashtra, India, under reference JB0075210. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Excellence HQ
• Employment type: Full-time
• Employer listing date: 9 September 2026
• Brands: ServiceNow

Responsibilities and work described

• The Platform Architect is a trusted advisor for enterprise platform strategy and governance
• You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals
• Your purpose is to establish governance models, anticipate risks, and enable sustainable growth
• You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program
• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives
• Delivery: architectural guidance to ensure designs align with platform standards and leading practices
• Shape governance frameworks covering instance strategy, integrations, and data models
• Facilitate platform governance forums to drive consistent decisions across partners and teams
• Anticipate and mitigate platform risks (scalability, performance, technical debt)
• Influence adoption of leading practices across customer, partner, and ServiceNow teams
• Delivery: structured feedback to ServiceNow product and engineering teams
• Travel of up to 50% annually may be expected
• What Success Looks Like
• ServiceNow is embedded as a strategic enterprise platform with clear governance models in place
• Platform standards are consistently applied across all delivery teams
• Technical risks are reduced, and scalability is maintained

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership
• Experience engaging at Executive level to influence platform direction and business outcomes
• Track record of defining multi-workflow, enterprise-scale architectures and governance models
• Ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision
• Expertise in platform strategy, integration patterns, and complex delivery governance
• FD21

Preferred experience and additional strengths

• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Mumbai, Maharashtra, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Principal Platform Architect vacancy is not an offer for reference JB0075210; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075210.

Compare your qualifications and experience with the essential conditions for the Mumbai, Maharashtra, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• embedded systems
• sustainability
• AI