ServiceNow: Senior Platform Architect — Amsterdam, Netherlands

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Platform Architect in Amsterdam, Netherlands, under reference JB0073469. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Outcomes
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes
• The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform
• This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success
• Work: with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions
• Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
• Delivery: a variety of architectural knowledge across multiple workflows
• Development: relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
• Translate goals to outcomes into a customer roadmap
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
• Management: technical governance, and a delivery operating model and governance
• Quality / delivery: instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
• Support: the sales effort by scoping and estimating the engagement and change orders
• Be an active contributor of leading practices and expertise related to the ServiceNow platform

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
• Management consulting experience
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Right to work in country
• Fluency: English and Dutch (preferable)

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Amsterdam, Netherlands

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Platform Architect vacancy is not an offer for reference JB0073469; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0073469.

Compare your qualifications and experience with the essential conditions for the Amsterdam, Netherlands position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• sales
• AI