Sutherland: IT Help Desk Specialist | Cairo | Onsite — Cairo, Cairo Governorate, Egypt

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists IT Help Desk Specialist | Cairo | Onsite in Cairo, Cairo Governorate, Egypt, under reference REF42315G. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: Sutherland

Responsibilities and work described

• Sutherland is seeking a talented onsite IT Help Desk Specialist to join our growing team in Cairo !
• If you have the skills and experience needed to succeed in this role, we want to hear from you!
• As an IT Help Desk Specialist, you'll be responsible for the following:
• Technical Support:
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
• Efficient problem resolution and maximize systems availability
• Review: the frequently faced system problems and work on the improvements
• Strict Compliance to agreed SLA for issue resolution
• On Call 24x7
• Maintains integrity of systems
• Quality / delivery: all users can access their workstation with required privileges for day-to-day operations
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner
• This includes Relationship Management, Communications, Meetings, and floor walks
• Work: with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements
• Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business
• This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups

Essential requirements and candidate background

• Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent
• M CSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems & Cisco network environments
• Technical experience & awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc
• Previous BPO Experience
• Familiar with standard concepts, practices, and procedures within information technology
• Work well with others in pursuit of business aims / ability to work under pressure
• Energy, enthusiasm and commitment to the business unit
• Positive response to and recognition of the need for change
• Make realistic decisions and is willing to take the responsibility for acting on their own initiative
• High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development
• Willing to work on different shifts and be assigned to other sites/location if required

Preferred experience and additional strengths

• Certification is a plus

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Cairo, Cairo Governorate, Egypt

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another IT Help Desk Specialist | Cairo | Onsite vacancy is not an offer for reference REF42315G; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF42315G.

Compare your qualifications and experience with the essential conditions for the Cairo, Cairo Governorate, Egypt position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: maintenance

A maintenance example should identify the asset, the fault or preventive task and the action you performed. Explain the checks, records and handover involved in returning equipment or a service to use.

Relevant skills

• maintenance
• audit
• compliance
• communication
• problem resolution