Sutherland: Software Implementation Engineer - VoIP, SIP, Networking, Windows Server — Bogotá, Bogota, Colombia

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Software Implementation Engineer - VoIP, SIP, Networking, Windows Server in Bogotá, Bogota, Colombia, under reference REF8726Q. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 19 October 2026
• Brands: Sutherland

Responsibilities and work described

• We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE)
• The role is responsible for the remote installation, implementation, configuration, and integration of the NiCE NTR-x platform, and for delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions
• The PSE provides technical expertise across the full project lifecycle, from the sales-to-services transition through project closure, working with Architects, Project Managers, R&D, Customer Support, and clients
• Install, integrate, and configure the NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs
• Development: and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented
• Plan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities
• Support: customers and their vendors with configuration requirements for all NiCE integration points in the customer environment
• Delivery: technical expertise across the NiCE product suite (solution design, technical support, quality assurance, and application overview) throughout every project stage
• Report and escalate implementation issues appropriately; engage Support, R&D, and management for higher-tier assistance when required
• Maintenance: regular, proactive communication with customers and management on progress, risks, and technical updates
• Support: after-hours, weekend, client-site, and cross-time-zone activities as required by project demands
• Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes

Essential requirements and candidate background

• Mandatory Skills/
• Experience: the Financial Services / Banking domain
• Experience: NiCE or other recording solutions (e.g., Verint): installation, configuration, upgrades, and maintenance on Windows and cloud platforms
• Microsoft Windows Server / OS knowledge
• IP / SIP communication analysis and a telephony background
• Networking fundamentals: 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers
• Senior Professional Services Engineer (NTR-x)
• Troubleshooting with sniffers and analysis tools such as Wireshark, log analysis, and other network-testing utilities
• Basic scripting: query and update knowledge (SQL / shell)
• Customer-facing skills: able to lead technical discussions, manage stakeholder engagement, and represent NiCE in client meetings

Preferred experience and additional strengths

• Telephony & Integration: Recording / telephony integration experience with PBX, switch, and ACD vendors, including Avaya, Cisco, Microsoft Teams, and Amazon Connect
• Cloud & Virtualization: Cloud experience with AWS (primary) and Azure
• Virtualization on VMware and Citrix
• Advanced Solutions: MDC, LDAP, SSO, and ACD integrations
• Database migrations
• Disaster Recovery and High-Availability designs
• Microsoft Security: Active Directory, Domain Controllers, Group Policy, and DNS
• Security policies, hardening, and encryption
• Certificate Authority and EFS
• Added Advantage:
• Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure
• Microsoft SQL Server (2012 and above): installation, configuration, administration, backup, recovery, and maintenance

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Bogotá, Bogota, Colombia

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Software Implementation Engineer - VoIP, SIP, Networking, Windows Server vacancy is not an offer for reference REF8726Q; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF8726Q.

Compare your qualifications and experience with the essential conditions for the Bogotá, Bogota, Colombia position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• AWS
• Azure
• MCP
• quality assurance
• compliance
• sales
• customer support
• communication
• maintenance
• banking